Cancel auto-renewable and refund

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  multipassleeloo · Member · Oct 21, 2018 at 11:13 am

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  I have no purchases to manage and yet I was charged for an $60 for an auto renewal. Please cancel this and refund me for this purchase that I did not chose to purchase or select to auto renew! Thanks for the help!

  The blog I need help with is: (visible only to logged in users)

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  multipassleeloo · Member · Oct 21, 2018 at 11:15 am

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  Note: I am seeking staff help not public forum comments.

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  kokkieh · Staff · Oct 21, 2018 at 6:47 pm

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  Hi there,

  The WordPress.com account you’re using to post here has never purchased any upgrades from WordPress.com, and we don’t even have a credit card on file for you. In order to help you with this we’ll need to know what account owns the upgrade for which payment was made, or the site to which the upgrade is connected.

  But you have since deleted this WordPress.com account, so you won’t be able to reply here again. Please reply to the account closure email we sent you if you need any more help with this.