cancel auto-renewal
-
I can’tt find a place in tour website to cancel the auto-renewal.
You take €15 of my Paypal, and there is nothing I can do about it.. p
Please cancel the auto-renewal and the blog.Talking about http://martaolivier2014.com
thanks.
The blog I need help with is: (visible only to logged in users)
-
Refunds are time limited. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received.See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there.
-
Hi,
thanks for the quick reply.
How can I ask for a refund? At “my upgrades” says something like this:
“Domain renewals are non-refundable”
You sent me an email just notifying me that wordpress would charge “late that day” the value of €15. That is just not right! -
How can I ask for a refund?
Read and act on http://en.support.wordpress.com/upgrades/#refunds
-
OMG! I just realized this link http://en.support.wordpress.com/upgrades/#refunds is sending you to the Store and that’s not helpful at all. I do apologize and I will tag this thread for Staff to update that link and send bloggers to the correct entry and to assist you.
The correct entry is here http://en.support.wordpress.com/my-upgrades/#canceling-upgrades and I am so upset to find that the link I have been posting is now directed to the store. Goodness knows how many bloggers have been frustrated by this change in the URL.
Please subscribe to this thread so you are notified when they respond. Note there is a backlog so you will have to wait patiently for Staff help.
To subscribe:
1. Look in the sidebar of this thread and find the subscribe to topics link.
2. Or look below the comment box for this: _ Notify me of followup posts via e-mail -
that link it is sending me to the plans page… (http://store.wordpress.com/plans/)
At “My Upgrades” it says: “… contact support if you want to request a refund” -
-
-
Thanks for being gracious. I’m totally peeved off because I answer many threads here, up to about 8 pages or more daily, and who knows how many bloggers have been directed to the Store because that link upgrade refunds was rerouted to the Store. Arrrarggghhh!
-
thats ok, I understand.
So, now I have to wait for the staff response, is that right?
I checked the notification via mail. -
Yes you will have to wait for Staff and the response will not come soon as this is a holiday time and as there are many threads that were tagged for Staff before this one was tagged. Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected.
How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are. -
-
I can absolutely help you with that.
Just to clarify, if you want to cancel your domain martaolivier2014.com it can take up to several weeks for our domain registrar to release the domain, and it may not choose to do so. We can’t guarantee that your domain will ever be available to you again once canceled. If you have any intention of using martaolivier2014.com again in the future, I suggest that you do not choose to cancel.
Please confirm that you understand and want to cancel your domain. Once you have done so, I will cancel it, process the refund, and remove the upgrade from your account.
Please let me know if you have further questions or if anything is unclear.
-
Hi rootjosh,
sorry for my late response, but I was at Holliday and with no access to internet..
Yes, I do want you to cancel the domain “martaolivier2014.com” and process the refund please.
Thank you in advance.Cheers
-
I have processed that refund for you and canceled the domain. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.
Please let me know if there is anything else I can do for you.
-
staff-ozmodiar
Please make sure the refunds link here http://en.support.wordpress.com/upgrades/#refunds does not link to the Store but to http://en.support.wordpress.com/my-upgrades/#canceling-upgrades instead. -
Yeah, that is something needs to be addressed. I’ll look into it. Please feel free to remind me if it slips my mind.
- The topic ‘cancel auto-renewal’ is closed to new replies.
WordPress.com Forums 