cancel automatic subcription for sansblagueandbergborg.se

  • Unknown's avatar
    garconnemanque · Member ·

    Hi,

    I would like to cancel my subscription for the domain connection sansblagueandbergborg.se that I pay for annually but no longer use. The billing goes to the address (email visible only to moderators and staff), which I also no longer use but that is fast forwarded to my present email. When I clicked ‘manage subscription’/’contact support’, I ended up here, in my active wordpress account, that doesn’t seem to be a place where I can remove the automatic subscription for sansblagueandbergborg.se. Thus I instead write this email, asking for help.

    I don’t really know how to log in to the wordpress sansblagueandbergborg any more, but I know which bank account is billed and can prove that I am me and so on. Can you please help me cancel the subscription?

    best regards

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Since you no longer have access to that email address, you can provide us with the transaction ID as a proof of ownership so we can restore access to your account.

    Follow these instructions to retrieve that transaction ID from your card statement:

    https://wordpress.com/support/billing-history/#retrieving-a-pay-pal-transaction-id

    and then send it to us through this form:

    https://wordpress.com/wp-login.php?action=recovery

    Please DO NOT POST any transaction details in this public forum. Use the form I linked above.

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