Cancel Button not available in 'Purchases'
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I am trying to cancel my entire account/domain immediately. WordPress conveniently doesn’t allow me to call someone for help and conveniently the cancel button is not there under ‘My Purchases’ tab as it should but of course the upgrade button is. By now you can appreciate that I am extremely upset and if my account is not cancelled very soon I will begin the reporting stages fraudulent scamming.
I’ll be sure to let everyone I know of your business practices, social media is wonderful for that. Saying I am frustrated is an understatement.
The blog I need help with is: (visible only to logged in users)
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re: Refunds
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.re: Canceling upgrades
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
If you are logged in under the correct username account then are you running an up to date browser version found at http://browsehappy.com?
Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
Try using another browser.
Read all the tips here https://en.support.wordpress.com/browser-issues/
If you are not successful please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hello,
I am trying to cancel my entire account/domain immediately.
What is the URL of the site you wish to cancel? Do you wish to delete the account you are logged in to (youngmilitaryminds).
Let me know and I’ll help you out. Thanks!
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