cancel domain

• 

  sogeun13 · Member · May 13, 2013 at 10:39 am

  • Copy link
  • Add topic to favorites

  I have not known that I have been paying for the domain for past years. I didn’t want to continue with the domain address and know that its default option let the payment go through. I would like to cancel the domain now and ask for the full refund for the periods that I was not aware of.

  The blog I need help with is: (visible only to logged in users)

• 

  kevkoeh · Member · May 13, 2013 at 5:29 pm

  • Copy link

  It looks like you had already stopped the automatic renewal, but I went ahead and cancelled the domain, removing it from your account, to avoid any future confusion.

  Unfortunately I cannot offer you a refund for purchases made over a year ago. You should have received multiple emails reminding you that an automatic renewal was upcoming.

  If you’d like to ensure you see future notices, please make sure the e-mail address associated with your account is up to date towards the bottom of the page here: https://dashboard.wordpress.com/wp-admin/users.php?page=grofiles-user-settings

• 

  sogeun13 · Member · May 13, 2013 at 7:03 pm

  • Copy link

  I don’t understand how the payment had been made when I didn’t ‘renew’ the domain each year.

  Can you explain that to me please?

• 

  timethief · Member · May 13, 2013 at 7:09 pm

  • Copy link

  You must have had autorenew in your settings.

• 

  kevkoeh · Member · May 13, 2013 at 7:31 pm

  • Copy link

  You did have auto-renew activated. This is a feature designed to help people remember to renew their domains and not lose them by accident.

  Auto-renew can be activated or disable at any time on the Store > My Upgrades page of your dashboard. You can read more here: http://en.support.wordpress.com/my-upgrades/