Cancel Domain

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  tfribera · Member · Mar 1, 2016 at 1:56 am

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  Hello, I’m trying to cancel my blog/domain (reesafrances.com) that I’ve been paying for annually but never use. But for some reason I’m having a hard time doing so. Thanks for your help!

  Teresa
  (email visible only to moderators and staff)

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  timethief · Member · Mar 1, 2016 at 3:12 am

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  Hello there,

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  staff-doublebassd · Staff · Mar 1, 2016 at 3:49 pm

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  Hi there,

  You’re having trouble because the upgrade that you’re trying to cancel is not associated with the account/username that you are contacting us from. You must be logged under the account that initially purchased the domain in order to cancel it.

  If you can post in this thread under the account associated with the upgrade, I’ll be able to assist you in canceling the domain.

  Let me know if you have any questions. Thanks!