Cancel domain and account

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  thewarriorofwellness · Member · Nov 11, 2021 at 1:31 pm

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  Hi,
  I paused my account months ago and randomly got re charged for it today. I am trying to cancel my domain and this account but it will not let me. Please help.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · Nov 11, 2021 at 3:38 pm

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  Your domain registration renewal was renewed today since auto-renew is always enabled for domains.

  Typically, you can cancel and refund these in full within 96 hours via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with your payment provider: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with your credit card provider, we’ll be happy to issue a refund.

  Note this will also cancel your domain and you would no longer be able to use it.

  Let us know if you have any questions. Otherwise, we’ll wait to hear back from you.