Cancel domain and have refund – Email Problem

  • Unknown's avatar
    danielabeatriz94 · Member ·

    Hi everyone!

    Today I buy a domain called behappic.com . Although, I want to cancel and have a full refund. WordPress told me that I would receive an email with confirmation. But, after that I realized that my email was wrong and now I can’t accessed it. I’ve already change it but I don’t receive anything. What can I do?!

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hi –
    As a volunteer I can’t view any type of transaction or refund history on your account. I tagged the thread ‘modlook’ so staff can assist you with this. Please subscribe to this thread in order to receive notifications, they will contact you here. Best wishes.

    Request a refund here:
    https://wordpress.com/purchases
    Refund information:

    Refund a Purchase

  • Unknown's avatar
    danielabeatriz94 · Member ·

    Thanks lizkarkoski! I’ll wait. I really need to solve this problem. It’s urgent.

    Regards

  • staff-ozmodiar · Staff ·

    I can absolutely help you with that.

    Just to clarify, if you want to cancel your domain behappic.com it can take up to several weeks for our domain registrar to release the domain, and it may not choose to do so. We can’t guarantee that your domain will ever be available to you again once canceled. If you have any intention of using behappic.com again in the future, I suggest that you do not choose to cancel.

    Please confirm that you understand and want to cancel your domain. Once you have done so, I will cancel it and remove the upgrade from your account.

    Please let me know if you have further questions or if anything is unclear.

  • Unknown's avatar
    danielabeatriz94 · Member ·

    Hi! Wow… I’ve never thought that I would have so quickly responses! Thank you very much guys!

    What I really need is transfer the domain to wordpress.org…
    Probably I can do that without cancel, right?

  • Unknown's avatar
    danielabeatriz94 · Member ·

    Rootjosh, sorry but I really want to cancel my domain behappic.com
    I want my refund. I just have more 20hours and I really need you help me solving the problem!

  • staff-ozmodiar · Staff ·

    What I really need is transfer the domain to wordpress.org…
    Probably I can do that without cancel, right?

    If what you want to do is use your domain with a self-hosted WordPress site, you should NOT cancel. You should use these instructions to point the domain to your new webhost:

    Change a Domain’s Name Servers

    If you cancel your domain, at the very best, it will take weeks before it is released to be registered again. At worst, someone will snatch it up and it will never be available for you to register.

    I can cancel it for you (and process the refund) if you like, but if you intend to use the domain in the future, I would HIGHLY suggest that you do not choose that path.

  • Unknown's avatar
    danielabeatriz94 · Member ·

    Thank you Rootjosh!
    I’m so grateful for your help. But I really want to cancel (and have the refund). What should I do?

  • staff-ozmodiar · Staff ·

    I have canceled the domain and processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

    Please let me know if there is anything else I can do for you.

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