Cancel Domain and Premium Upgrade

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  alessandralarrubia · Member · Sep 28, 2014 at 11:27 pm

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  I can’t cancel the premium upgrade (WordPress.com Premium )and domain registration (alessandralarrubia.com.br). I want to cancel everything immediately and when I try to do it, the site shows me an error and i can’t complet the process.

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Sep 29, 2014 at 6:38 pm

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  Hello there! As you were still working with the Premium Trial, your card has not yet been charged. Your free trial doesn’t expire until October 12, 2014, but I can cancel it immediately for you if you’d like.

  Because you only just purchased your domain name, your registration is still pending. That is why the system is not allowing you to cancel it yet.

  I am happy to do this for you, but wanted to confirm that you’d like me to take this action.

  If we cancel your newly-registered domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again once canceled.

  If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > My Domains in your dashboard.

  For more information on using the domain elsewhere, please see:
  http://en.support.wordpress.com/domains/move-domain/

  However, if you don’t want this domain at all, let me know and I can cancel it for you, or when the domain is no longer pending, simply click the link below and select “Cancel and Refund”:

  https://alelarrubia.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  This cannot be undone, so I wanted you to have all the information before deciding.

  Looking forward to hearing from you. Thanks very much.

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  alessandralarrubia · Member · Sep 30, 2014 at 1:00 pm

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  Hello,

  I woul’d like to cancel it immediately, please.

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  thatrobyn · Member · Sep 30, 2014 at 6:41 pm

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  Hi there.

  Thank you for the confirmation. You’re all set. I removed the domain and premium upgrade from your WordPress.com account.

  Please let us know if you have any other questions. Thanks much!