Cancel Domain and Refund

  • Unknown's avatar
    ammallia · Member ·

    I just was charged for renewed of my website ammallia.info. This is a month before the actual expiration date.
    I do not want to continue with my website and considering to delete it all together,
    1- I want to turn of Auto-Renewal, but it seems I can’t. the options do not allow me to disable Auto-Renewal.
    2- I want to be reimbursed

    Thanks,

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Auto renewal is active so you do not end up with an expired domain.

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    Additional information:
    You should cancel a domain, if and only if, you are sure you do not wish to use it again.

    When canceling a domain mapping upgrade or allowing a domain to expire, the domain URLs will revert automatically to the underlying .wordpress.com URLs but do read on.

    If you allow a domain to expire or you cancel an upgrade that includes domain mapping the content is still available under the .wordpress.com URL however there’s a HUGE impact.

    Every link to the domain URLs no matter where it appears in search engine results and on the internet, as well as, every internal link to your earlier content will be broken. When clicked they will all produce 404 (page not found) errors.

    All authority the domain URLs earned that contributed to the site’s page rank will be gone. In essence, removing domain mapping means you are throwing that away and the blog begins from zero. Thereafter you will be hard pressed to publish enough content rapidly to drive the search results to the broken links down in the SERPs (search engine page results).

    It will take up to 3 months before search engines re-index the content under the underlying .wordpress.com URLs. Then the content will begin to appear in search engines results and when clicked those links will direct to the content rather than being broken links.

  • Unknown's avatar
    timethief · Member ·

    Refunds https://en.support.wordpress.com/refunds/ are time limited.

    • WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

    You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

    Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

    Canceling and Refunding Purchases

    Manage Your Purchases

  • Unknown's avatar
    gemmacevans · Member ·

    Hi ammallia,

    I just was charged for renewed of my website ammallia.info.

    I can see you have already cancelled your domain mapping upgrade. I’ve just refunded $13 to you.Refunds usually take about a week to process and show up on your statement.

    You can view, print or email yourself a copy of the refund receipt from your Billing History here:

    https://wordpress.com/me/purchases/billing

    This is a month before the actual expiration date.

    Upgrades are automatically renewed 30 days before they expire — this gives us enough time to help work any renewal issue if they happen. Letting an upgrade like domain mapping expire means that domain will not work as it should.

    Come back to me if you have any questions.

  • The topic ‘Cancel Domain and Refund’ is closed to new replies.