Cancel Domain Mapping

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  sentinelalert · Member · Dec 17, 2015 at 6:08 pm

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  Hi,

  I just noticed that domain mapping automatically renewed for a site I no longer use. Support information says to “Head to your My Upgrades page to get a refund, cancel, or turn off auto-renew” but I’m unable to locate an option there to cancel the Domain Mapping for http://sentinelalert.wordpress.com

  Can you provide direction please.

  Kind regards,
  Jason

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 17, 2015 at 6:15 pm

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  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  When you are logged in under the same username account that purchased the upgrade what do you see in these two locations please?
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  I tagged this thread with modlook for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  schwuk · Member · Dec 18, 2015 at 1:12 pm

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  Howdy,

  I have cancelled your domain mapping subscription and issued you with a refund.

  Please keep in mind, it can take several days for a refund to appear on your bank statement.

  Please let me know if I can help with anything else.