Cancel domain mapping !

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  academiacs14 · Member · Mar 11, 2018 at 5:48 pm

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  Can anyone please help me cancel the domain mapping I did today. I do not understand why there isn’t an option to do that on my own!
  Please help me. Thank you

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Mar 11, 2018 at 6:35 pm

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  Hi there,

  I assume you don’t want to cancel the plan? I’ve removed the domain mapping and restored the free domain in your plan so you can use it for a different domain. If you want to cancel the plan as well and get a refund you can cancel it from the Purchases page:

  https://wordpress.com/me/purchases/

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  academiacs14 · Member · Mar 11, 2018 at 9:00 pm

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  The problem is not solved !
  http://www.Academiacs.eu still rediricts to https://academiacsdotblog.wordpress.com/

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  timethief · Member · Mar 11, 2018 at 9:03 pm

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  Clear your browser cache and cookies please
  https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies
  Then log in again.

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  timethief · Member · Mar 11, 2018 at 9:04 pm

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  academiacs.eu is hosted by GoDaddy.com
  Name Servers:
  ns60.domaincontrol.com
  ns59.domaincontrol.com

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  helper-mobilefox · Member · Mar 11, 2018 at 9:23 pm

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  Hi there,

  Just wanted to let you know I’ve messaged you by email about this. Please follow up with me there so we can work together directly to resolve this.

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  academiacs14 · Member · Mar 12, 2018 at 10:47 am

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  I cleared my cookies. Now http://www.academiacs.eu doesn’t redirect to https://academiacsdotblog.wordpress.com/ instead it redirects to a blank page :(. I really do not understand what is going on and my boss is gonna kill me :( :(

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  kokkieh · Staff · Mar 14, 2018 at 9:12 am

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  I’m not sure I understand. You asked to cancel the domain mapping you did. I cancelled it. Without the domain mapping your academiacs.eu will not appear at academiacsdotblog.wordpress.com, as doing that requires a domain mapping upgrade.

  If, instead, you want your WordPress.com site to appear at that domain, you will need to buy a new plan and domain mapping upgrade, and change the domain’s name servers at GoDaddy to point the domain to us. You cannot do this by setting up a redirect on GoDaddy’s end, and if GoDaddy support advised you to do that they give you poor advice, as it’s not possible to connect a domain that way on WordPress.com.