Cancel domain mapping – but says it is not purchased by my wordpress account

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  rebeccaroberts50 · Member · Mar 21, 2021 at 10:55 am

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  Hi,
  I have been trying to cancel autorenew for domain mapping. But when I go to it on my wordpress account it says ‘this product was purchased by a different wordpress.com account. To manage this product log in to that account or contact the account owner.’ I have no idea what account this is – and want my paypal details removed from it. Please advise.

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  staartmees · Member · Mar 21, 2021 at 11:18 am

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  As the message you see says “that purchase belongs to another account of yours”.
  As you have a paid plan, you can use the Transaction ID to restore access to your other account at https://wordpress.com/support/account-recovery/.

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  deancroyal · Staff · Mar 23, 2021 at 9:21 pm

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  Hi @rebeccaroberts50 – We’re happy to look into this with you. Could you pass us the URL of the mapped domain?