Cancel domain renewal

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  violetmcoker110917 · Member · Mar 2, 2020 at 3:39 pm

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  I was recently charged for the domain renewal. It was not my intention to renew this domain – however, I could not cancel the domain from SquareSpace and I cannot view the domain on my WordPress account to cancel it.

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  staartmees · Member · Mar 2, 2020 at 3:41 pm

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  What is the URL of your domain?

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  violetmcoker110917 · Member · Mar 2, 2020 at 4:37 pm

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  violetcoker.com

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  staff-blorbo · Staff · Mar 2, 2020 at 7:59 pm

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  The domain registration for violetcoker.com was renewed on March 1 since auto-renew was enabled on the registration.

  That domain belongs to a different WordPress.com account here, not the one you’re currently logged in to.

  You’ll first need to log in under the correct WordPress.com account, and then follow the steps below. If you do not recall the password, we have some options for you at https://en.support.wordpress.com/account-recovery/

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://en.support.wordpress.com/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with your credit card provider: https://en.support.wordpress.com/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with your credit card provider, please reply here from the correct WordPress.com account, and we’ll be happy to issue a refund.