cancel free premium trial

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  ninaseidelart · Member · Nov 6, 2014 at 6:47 pm

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  Hi,

  I tried to cancel the free premium trial but everytime I check “Store-My upgrades” the free trial remains and it will be renewed for 80$ tomorrow.

  Could you please help me to cancel the free trial premium? My blog is: http://ulliseidel.com

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 6, 2014 at 6:48 pm

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  What do you see here?
  Dashboard → Store → My Upgrades
  Dashboard → Store → Billing History

  Are you logged in under the exact same username account that registered the blog and purchased the 14 day trial upgrade? That’s required to cancel the trial.

  Provided you are logged in under the same username account that registered the blog and purchased the trial upgrade, you ought to be able cancel trial upgrades under Store → My Upgrades in your dashboard at any time and also disable auto-renew.

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  hallluke · Member · Nov 6, 2014 at 6:56 pm

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  Have you tried following the steps listed on the upgrades support page?

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  timethief · Member · Nov 6, 2014 at 6:59 pm

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  @hallluke

  I tried to cancel the free premium trial

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  timethief · Member · Nov 6, 2014 at 7:01 pm

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  @ullinina
  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe:
  1. Look in the sidebar of this thread and find the subscribe to topics link.
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  _ Notify me of followup posts via e-mail

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  ninaseidelart · Member · Nov 6, 2014 at 7:40 pm

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  Hi,

  answering your questions: In “My Upgrades” I see:

  WordPress.com Premium: Status: Free Trial
  This upgrade will be renewed automatically in 0 days on November 7, 2014

  I pushed “cancel” and received the confirmation e-mail and confirmed that I wanted to cancel the free trial put the status remains the same….

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  ninaseidelart · Member · Nov 6, 2014 at 8:16 pm

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  When I click on the confirmation link it leads me to the “My Upgrades” page and there it sais:

  “Upgrade not cancelled and refunded. There was a problem refunding your payment. Please contact support.”

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  ninaseidelart · Member · Nov 6, 2014 at 8:21 pm

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  I am sorry, the blog I need help with is: http://sudesigned.com

  Thank you for your answers!

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  ninaseidelart · Member · Nov 6, 2014 at 11:22 pm

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  I finally cancelled the premium trial but to be able to do so I had to purchase the domain…they said that I had purchased it when I started the trial, so I could not cancel it anymore (2 days cancelling for domains).

  In my opinion, that was not well/clearly explained in the trial description, I thought EVERYTHING could be cancelled within 14 days.

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  shawnajroberts · Member · Nov 9, 2014 at 4:57 pm

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  Hello!

  Sorry about that. We are currently working on a fix for the domain situation you described.

  Since our directions were unclear, I’m happy to refund and cancel the domain sudesigned.com for you if you’d like. Just reply back to confirm the domain you’d like to cancel.

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  ninaseidelart · Member · Nov 10, 2014 at 8:26 am

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  Hi,

  that would be great! The domain is: sudesigned.com.

  Thanks a lot!

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  shawnajroberts · Member · Nov 10, 2014 at 8:29 pm

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  I’ve refunded and canceled your domain sudesigned.com. Please note, it normally takes around a week for a refund to appear on your bank statement.

  Please let me know if there is anything else I can help with!

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  surendrabhudia · Member · Nov 23, 2014 at 3:11 pm

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  Hi,

  I’m trying to cancel my free trial premium and domain name but no joy.

  These are the steps I’ve followed:

  1. Logged into my account
  2. Gone to Admin dashboard
  3. Under Store, I’ve clicked on My Upgrades
  4. Click on the clog
  5. Click on Cancel
  6. Prompts me to give a reason why I want to cancel, which I’ve given several times
  7. Clicked on Cancel WordPress.com premium button
  8. On the screen I get this message: You requested cancellation of a bundle. Please check your email for a message with a confirmation link.
  9. I’ve cancelled a few times but I still have received a confirmation link?

  Please can some help me.

  Thanks

  Surendra

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  surendrabhudia · Member · Nov 23, 2014 at 3:25 pm

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  Sorry but this is my domain that I’m trying to cancel:

  surendrabhudiadotcom.wordpress.com

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  lizthefair · Member · Nov 24, 2014 at 10:52 pm

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  @surendrabhudia I’ve cancelled your Premium Plan trial. Please let me know if you need anything else.

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  astridmzwick · Member · Dec 10, 2014 at 6:04 pm

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  hello,

  I’ve been through the same steps as @surendrabhudia.
  domain:
  whataboutbiofuels.wordpress.com

  can you please cancel the premium trial plan?

  It is going to auto-upgrade by midnight. I have signed up for a free trial, not a whole premium plan, and i do not want to purchase it. WordPress needs to enable the cancelling of trials, this feels like fraud and i will no longer trust wordpress. Playing around with users’ bank data is not tolerable.

  Thank you

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  lizthefair · Member · Dec 10, 2014 at 7:19 pm

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  @astridmzwick I’m showing your trial has been canceled. Were you able to take care of it yourself, or did you get help in another thread?

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  aitlinn · Member · Dec 10, 2014 at 8:05 pm

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  Hi can you check my automatic upgrade is cancelled my blog name is aitlinn. It’s not clear how to cancel. Please don’t store my card details either

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  aitlinn · Member · Dec 10, 2014 at 8:26 pm

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  Hi can anyone reply? I don’t want my business upgrade and I want to cancel can you confirm cancellation. And delete my bank details

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  jeremeylduvall · Member · Dec 10, 2014 at 9:59 pm

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  @aitlinn – Your Business bundle has been removed. You will not be charged moving forward.