Cancel hosting but keep domain
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Hi, we are hosting our website elsewhere but would like to keep the domain name registered here. I can not seem to find anyway to do this. Please advise.
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So… you don’t provide phone support and no one replies to questions here. Great service. I guess I’ll just move the domain to another registrar and cancel the account entirely.
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Even better, since no one replies and there is literally no customer service, I can’t unlock the domain for transfer without customer support (of which, as previously established, there is none). This is the most absurd thing I’ve ever had to deal with. Seriously, where is customer support around here?
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This is set to autorenew in two days, it is not OK that you take people’s money and provide no support. https://en.support.wordpress.com/manage-purchases/
This link unacceptable as fa as support goes since the cancel buttons don’t actually exist in the account.Someone needs to process this support ticket immediately!!!!!!!!!!!!
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Hi, we are hosting our website elsewhere but would like to keep the domain name registered here. I can not seem to find anyway to do this. Please advise.
ThanksAs you purchased the domain name through wordpress.COM and you want to continue with wild west domains as your registrar then you have to renew it here every year.
Whois -
However, if you want to transfer to another domain registrar then see here please https://en.support.wordpress.com/transfer-domain-registration/
To contact Staff know that all support docs are at http://support.wordpress.com
For example, you can type in live chat support and click search
https://en.support.wordpress.com/?s=live+chat+support
Note the results at that link please.Here for all the support options when you have technical support issues https://en.support.wordpress.com/help-support-options/
As you have a paid upgrade, you can use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.com -
Hi @jcsbw, you can actually get live chat support here:
http://en.support.wordpress.com/contactI’ve removed Premium and kept the domain in place for you. You can go ahead and renew your domain here: https://wordpress.com/my-upgrades
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So… your livechat link doesn’t actually tell you where or how to access live chat. It’s also not something accessible from my logged in account.
Your links are useless since I need someone to turn off privacy before I can transfer the domain.
Your links are all circular and always end up here. -
supernovia, I am using Chrome, if there is supposed to be a chat button it does not exist when I go to that page. I am logged in.
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I need someone to turn off privacy before I can transfer the domain
Are you able to remove privacy here?
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just the search bar and content that include circular links back to more support pages that still don’t have any contact options other than posting here.
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It looks like someone finally cancelled the hosting which now gives me buttons that actually let me manage things directly. We will keep the privacy and domain on here then, since this is all I originally wanted to accomplish 4 days ago.
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@jcsbw that was me about an hour ago. Thanks flagging our attention, @timethief.
You would need to search for a keyword then click “Get In Touch with Support” for chat.
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