Cancel Invoice and Website

  • Unknown's avatar
    benlui2015 · Member ·

    (email visible only to moderators and staff)
    Dear WordPress

    I would be most grateful if you would cancel our rights to the website covered by this transaction. I have been trying in vain to work out how to do this but have reached ultimate frustration point. Thus I have resorted to written English to enlist your help to achieve this.
    For a number of reasons I am unable to continue to use or develop this product and therefore have to relinquish the domain.
    Having read some of the on-line comments I am very worried that you will make it impossible to cancel but continue to take money despite having had this communication.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    re: Refunds
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

    re: Canceling upgrades
    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  • supernovia · Staff ·

    Hi @benlui2015, can you log out, then log in as the account that owns the upgrade? You can use the email address that gets renewal notices. Then you’ll be able to manage the upgrade. Right now you can’t because our system shows it belongs to someone else.

  • supernovia · Staff ·

    @benlui2015 we were able to find some info that was redacted from the post. I’ll email with details.

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