Cancel jetpack crm

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  oconnortwp · Member · Nov 25, 2022 at 4:59 pm

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  Hi

  I have not had this website for a while, I have been charged for a renewal of jetpack crm however need a refund as this site has been deleted.

  I cannot login to the website either as all emails relating to it have been deleted.

  Please help me and refund me my fee for jetpack crm.

  Kind regards

  Thomas

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Nov 26, 2022 at 10:07 am

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  Hello Thomas,

  What is the URL of the website connected to this subscription.

  Also, are you able to locate a transaction ID of the charge. (https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id)

  Many thanks in advance.

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  oconnortwp · Member · Nov 26, 2022 at 11:57 am

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  Hi

  The website is http://www.nvqsinconstruction.co.uk I cannot log into the dashboard via wp-admin as the website is no longer being hosted by any provider.

  On my credit card statement it just states jetpack crm £168

  Kind regards

  Thomas

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  aleone89 · Staff · Nov 26, 2022 at 2:26 pm

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  Hello there,

  I am unable to locate a transaction with that domain.

  I’d recommend reaching out for support here: https://kb.jetpackcrm.com/crm-support/ with regards to this charge.

  I hope this helps to point you in the right direction.