Cancel Map Redirect

iamgyllene · Member · Feb 3, 2015 at 8:07 pm
Copy link

Add topic to favorites
I would like to cancel the map redirect. It is not used and has been automatically renewed.

The blog I need help with is: (visible only to logged in users)
timethief · Member · Feb 3, 2015 at 8:10 pm
Copy link
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard, and also request a refund and disable auto-renew there.
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

Note: It takes from 1 – 2 weeks for the refund to be received.

I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it please.
timethief · Member · Feb 3, 2015 at 8:12 pm
Copy link
What is the URL of the domain you are mapping to? I am asking because I do not see any domain mapping in conjunction with this blog

C&A
timethief · Member · Feb 3, 2015 at 8:16 pm
Copy link
If you are referring to http://www.gyllene76.com/ then we cannot help you at WordPress.COM. There is no domain mapping upgrade for gyllene76.com and it was not purchased through WordPress.COM.

gyllene76.com. is hosted by Unified Layer
WHOIS
IP Address: 50.87.248.57
Name Servers:
ns2.bluehost.com
ns1.bluehost.com

That site is not hosted by WordPress.COM. Our support docs do not apply to any sites that are not hosted by WordPress.COM and we do not provide support for them. You are posting to the wrong support forum. We cannot help you here.

WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
iamgyllene · Member · Feb 3, 2015 at 8:16 pm
Copy link
carlsonassociates.net

I was just charged for it.

Billed to

carlsonandassociates
(email visible only to moderators and staff)
Order Details

Domain Mapping
carlsonassociates.net $13.00
Total $13.00
All charges inclusive of VAT, if any.
Thank you for using WordPress.com
timethief · Member · Feb 3, 2015 at 8:21 pm
Copy link
This is puzzling because here is what I turned up.

If you are referring to carlsonassociates.net then we cannot help you at WordPress.COM. There is no domain mapping upgrade for gyllene76.com and it was not purchased through WordPress.COM.

carlsonassociates.net is hosted by Unified Layer
WHOIS
IP Address: 50.87.248.57
Name Servers:
ns2.bluehost.com
ns1.bluehost.com
timethief · Member · Feb 3, 2015 at 8:22 pm
Copy link
oops! I made an error.
There is no domain mapping upgrade for carlsonassociates.net and it was not purchased through WordPress.COM.
iamgyllene · Member · Feb 3, 2015 at 8:25 pm
Copy link
I was charged $13 today for:

Purchase
Domain Mapping (carlsonassociates.net)

We moved to self hosted in November.
timethief · Member · Feb 3, 2015 at 8:27 pm
Copy link
Not to worry as Staff will sort this out with you as soon as they work their way forward to this thread.
iamgyllene · Member · Feb 3, 2015 at 8:27 pm
Copy link
OK. Thank you.
timethief · Member · Feb 3, 2015 at 8:32 pm
Copy link
You’re welcome.
gracejiyoung · Member · Feb 3, 2015 at 10:55 pm
Copy link
Hi there,

I see that the upgrade is in another account. I have emailed the address on that account for confirmation. Once I receive that I can provide you a full refund and remove it from the account.

Cheers!

No items found.