Cancel my account!

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  binowest · Member · May 25, 2020 at 6:32 pm

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  I did not pay $318 a year ago when I opened my account. It said it would auto – renee but NOT at that rate. I got NO warning until I saw the receipt in my account this morning.
  CANCEL THE ACCOUNT AND REFUND MY MONEY!
  Sharon Robino-West
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)

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  supernovia · Staff · May 25, 2020 at 11:00 pm

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  Hi @binowest, I don’t see any upgrades on your account. Can you log out, then log in again using the email address that received purchase notifications and what not?

  Here’s how you can recover access if needed:

  Recover Your Account

  If you’re having trouble with that, can you please send a link to the site?

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  binowest170118 · Member · May 26, 2020 at 4:48 am

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  Here is PayPal’s response. Please refund my account.

  Case update: PP-I-9851534

  An update about your case

  We’ve completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use.

  The payment in question was sent as part of a billing agreement you previously set up with the merchant.

  We’ve now canceled this agreement for you to prevent any other unwanted transactions. Moving forward please be sure to review all your active billing agreements. If you need a refund for a payment sent using an active billing agreement, please contact the merchant directly.

  For more information about these cases, log in to your PayPal account and go to the Resolution Center.

  Help | Resolution Center | Security Center

  Please don’t reply to this email. To get in touch with us, click Help & Contact.

  Copyright © 1999-2020 PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.

  PayPal PPC000861:1.11:c90c3cb4d17c9

  Thank you,
  Sharon Robino-West

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  kokkieh · Staff · May 26, 2020 at 6:10 am

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  @binowest170118

  The dispute still shows as under-review on our end. We will not be able to refund you until we receive an update directly from PayPal that they have closed the dispute. Until we receive such an update from them the payment is still frozen, so we literally have no way to refund it at this point.

  You can find our policy on how payment disputes are handled here:

  Chargebacks and Disputes

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  kokkieh · Staff · May 26, 2020 at 2:01 pm

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  I’ve heard back from our billing support team, and it appears they’re already in contact with you via email. Please follow up there directly if you have any other questions.