Cancel my account before free trial is over.

• 

  universesensor · Member · May 5, 2015 at 4:57 am

  • Copy link
  • Add topic to favorites

  I need to cancel my account before my free trial is over but WordPress will not let me do it. I’ve been at this for hours and have been given the royal run-around. I was told to go to my dashboard and do it there. I tried to cancel my account and was told that I can’t because I have purchased a domain name, which I have NOT. This was a free trial period which is not over until May 7. This is ludicrous. I can’t cancel my account. Please, this must be settled now.

  The blog I need help with is: (visible only to logged in users)

• 

  universesensor · Member · May 5, 2015 at 5:09 am

  • Copy link

  Please read this carefully. I get the following message when I try to cancel my free trial account.
  Domain products can only be refunded within 48 hours of original purchase. This product was purchased 10 days ago and so is not eligible.
  Domains that have been purchased for 60 days or longer with no contact changes within the last 60 days are eligible for transfer to another registrar. Your domain is not eligible for transfer at this time, but you may want to make a note of these instructions for future reference.
  If you wish to keep the domain but use it to display content from a site hosted elsewhere, you can do so by changing the nameservers for your domain using your domain administration control panel. We provide full instructions here.
  But I have not purchased anything. I’m on a free trial and I want to cancel it now. WordPress will not let me cancel my account.​

  I need to cancel my account before my free trial is over but WordPress will not let me do it. I’ve been at this for hours and have been given the royal run-around. I was told to go to my dashboard and do it there. I tried to cancel my account and was told that I can’t because I have purchased a domain name, which I have NOT. This was a free trial period which is not over until May 7. This is ludicrous. I can’t cancel my account. Please, this must be settled now.

  The blog I need help with is thewakinguniverse.com