CANCEL MY ACCT RENEWAL AND REFUND MY COSTS!
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I haven’t posted to my blog or had any new activity in over a year. It appears after reviewing my credit card that you have automatically renewed my membership! please cancel immediately and refund the cost.
mary Collins
http://beansoupandpretzels.comThe blog I need help with is: (visible only to logged in users)
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This isn’t the same as contacting the business of WordPress. You’re asking on a forum where users usually help others. (Sometimes you get a WordPress employee, but they’re blog gurus, not bookkeeping.)
You have two choices:
1. Figure out how to get to the bookkeeping folks at WordPress, and tell them that.
2. Contact your credit card company and ask them to dismiss the charges.I strongly suspect the latter choice is easier.
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I’d like to know who I can call or what method to use to contact wordpress so that I can cancel my acct! I cannot find a phone number, email address or “help” submission form.
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Provided you are logged in under the same username account that registered the blog and purchased the upgrades, you ought to be able to disable auto-renew and request a refund from your dashboard > Store > My Upgrades
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received. -
when I do as you suggest it takes me right back here! I am requesting a refund since this just hit my credit card TODAY. Please forward to the appropriate person or give me an email address to send my request to.
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Please remain calm. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Hey! I can see that your problem’s been resolved by a colleague of mine. Closing this thread.
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