Cancel my domain and get a refund

  • Unknown's avatar
    clbasham · Member ·

    I just got the renewal notice and I don’t want to renew. I cancelled the WordPress subscription and was refunded for that but when I cancelled the domain I was not refunded for that one. How do I get refunded for the domain?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Refunds and cancelling upgrades
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Canceling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    If that does not resolve your issue. Provide the following first:

      The URL of the domain in question.
      The username account that registered the site in question and purchased any upgrades for it.
      Whether or not you wish to use the domain on another site.

    Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi clbasham,

    Do you wish to use crystallorraine.com for another site or do you no longer need the domain at all? If not, just let me know and I can issue a refund for the remaining amount.

    If you want to use the domain elsewhere we can look at your options.

    Thanks!

  • Unknown's avatar
    clbasham · Member ·

    I don’t want to use it any longer. A refund would be great! Thanks so much. What do I need to do?

  • Unknown's avatar
    nixiack · Member ·

    Hi @clbasham,

    As you do not want to use the domain at all @gemmacevans should be able to help out with refunding the remaining amount. Please be patient for her response :)

    What do I need to do?

    @timethief listed a great section in her reply regarding the canceling and refunding of purchases:

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Canceling and refunding purchases

    http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    If you need anything else though let us know!

  • Unknown's avatar
    gemmacevans · Member ·

    Hi clbasham,

    Thanks for confirming. I’ve refunded the remaining $26 and there is a copy of the refund receipt in your Billing History:

    https://wordpress.com/me/purchases/billing

    Refunds usually take 7-14 business days to show on your statement, so you should receive the money around that time.

    I hope this helps.

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