Cancel my subscription

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  steens1731 · Member · Nov 12, 2016 at 4:54 pm

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  I would like to cancel my subscription, it keeps taking me to upgrade?

  The blog I need help with is: (visible only to logged in users)

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  steens1731 · Member · Nov 12, 2016 at 5:04 pm

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  I would like to cancel my subscription hoe do I do this? It keeps taking me back to the upgrade page with no clear directions to cancel!

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  timethief · Member · Nov 12, 2016 at 5:15 pm

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  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation take place?

  Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Canceling upgrades
  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  steens1731 · Member · Nov 12, 2016 at 5:22 pm

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  Do you work for wordpress?

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  staff-ozmodiar · Staff · Nov 12, 2016 at 6:47 pm

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  The issue is that the WordPress.com user account that you are posting from is not the owner of any upgrades.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to cancel the upgrade.