Cancel my subscription

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  judmas · Member · Jan 6, 2017 at 1:49 pm

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  I wish to cancel my subscription with immediate effect please.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jan 6, 2017 at 8:38 pm

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  Howdy –

  Please follow these instructions: https://en.support.wordpress.com/deleting-accounts/
  https://en.support.wordpress.com/delete-site/

  Remember this is permanent and we will not be able to restore the account in the future.

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  judmas · Member · Jan 7, 2017 at 2:46 pm

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  Thank you for your reply.

  I decided to upgrade my blog site, firstly I paid £11.00 via paypal for a domain name, which did not come up correctly. Secondly I upgraded the blog by paying £64.00.

  I have not had a good experience with setting up my new blog and I feel really frustrated with it. Could I have a complete refund, as I now wish to close the site down completely.

  I look forward to hearing from you

  Regards
  Jane Akester

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  judmas · Member · Jan 9, 2017 at 8:00 am

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  I have been really frustrated with wordpress, not being able to talk to somebody directly has proved impossible. I paid out £68 and £11 on Saturday and a further £15 was taken, for reasons I do not know.

  I wish to be reimbursed all the money please as I have closed down my account with you. I no longer wish to have a wordpress account and would be very grateful if you could respond to this email asap.

  If you can reimburse my paypal account at your earliest convenience.

  I am very unhappy with your customer service.

  I look forward to hearing from you today.

  Many thanks

  Jane Akester

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  staff-zinnia · Staff · Jan 9, 2017 at 7:17 pm

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  Howdy Jane –

  I’m happy to help sort this out and make sure you are refunded fully.

  I think some of the confusion may be that the upgrades you are looking for, the £68 and £11 charges, did not occur from this account.

  On the account that you’re signed in with and posted from here in the forums, judmas, I see only a 18 charge that was refunded already. Refunds can take up to ten business days to reach your account.

  Each WordPress.com user account requires a unique email address. You would have used a different email address than the one connected to this account.

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  judmas · Member · Jan 9, 2017 at 7:34 pm

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  Thank you for explaining it to me. Do I need to do anything else or just wait for my refund.

  Many thanks

  Jane

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  staff-zinnia · Staff · Jan 10, 2017 at 4:17 pm

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  Good Morning –

  I’ll be able to refund all of the charges but as of now the only one I can confirm is the charge on this account. The account that you’ve contacted us from here, username judmas.

  Do you have the emailed receipts for the other charges? We can lookup the charges with the information on those receipts.

  I’ve sent an email your way. Please reply to that email so we can keep the details private. Do not post any private details here in the public forums.

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  judmas · Member · Jan 10, 2017 at 4:45 pm

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  Hi this is the paypal payments I made for £68
  (redacted)

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  judmas · Member · Jan 10, 2017 at 4:49 pm

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  You sent a payment of £11.00 GBP to WordPress.com.

  It may take a few moments for this transaction to appear in your account.
  Merchant
  WordPress.com
  (redacted)

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  artmixes · Member · Jan 10, 2017 at 4:58 pm

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  Hi judmas sorry for your troubles I know it can get very frustrating when payments accounts blogs etc get delayed or there is some malfunction.
  As a WP member (I’m not staff!) I myself paid for an account on a blog in the early days. Luckily I didn’t run into any complications, but I found, after cancelling ALL payments later, that running WP blogs/sites as a free/unpaid member is just as good as being a paid member.
  I’ve been on WP now about 4-5 years and being a free/unpaid member has been really great, so I just wanted to say that not having a premium account you can still have joy being a free/unpaid member, and open as many blogs as you like. The only difference being an free/unpaid blog holder you don’t get WP 24/7 Live chat help with staff. Otherwise it’s absolutely great. You can get all your help on forums on emails or by googoling the WP info’s.
  I just wanted to try and say maybe reconsider staying on with WP, just as a free/unpaid member. I love WP. Wishing you all the best and hope you sort it all out. So long.

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  staff-zinnia · Staff · Jan 10, 2017 at 6:18 pm

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  judmas – I’ve refunded the remaining charges of 68, 15, and 11 Euros for a total refund of 84 Euro. These charges were found under a different user account. Let me know if there’s anything else I can help you with.

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  judmas · Member · Jan 15, 2017 at 9:32 am

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  Hi

  I have gone into my PayPal account and the two refunds for £11 and £68 are pending. When will they clear. So I can transfer money back into my account?

  Many thanks

  Jane

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  staff-zinnia · Staff · Jan 16, 2017 at 3:10 pm

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  Good Morning –

  We have released the funds to PayPal. I am not certain how long they plan to hold them. You’ll want to get in touch with PayPal directly to learn exactly when you can expect the refund to process through them.