Cancel my Subscription

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  roedde · Member · May 25, 2017 at 6:05 am

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  I’m trying to cancel my subscription to WordPress. My account says it will auto renew June 11 2017 and I do not want this
  Thanks

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 25, 2017 at 9:30 am

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  Hello @roedde
  I am tagging this thread for staff attention, they might be able to assist you in turning off the auto-renew and cancelling the subscription.

  Meanwhile, read these:

  How can I cancel my plan?
  You can cancel your plan via Purchases. Click the button to Cancel below the plan details. Follow the prompts to cancel your plan, and be sure to check your email for a link to confirm your cancellation.

  How can I turn off automatic renewal for my domain name or plan?
  You can turn off automatic renewal for your domain name or plan by choosing the option to cancel on the Purchase page. If your domain name or plan is outside of our refund window then it will stay active until its expiration date and you will not be automatically charged for its renewal.

  Both stated here: https://en.support.wordpress.com/faq-renewing-and-canceling/

  Thanks! 🙂

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  gemmacevans · Member · May 25, 2017 at 10:40 am

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  Hi roedde,

  There are no upgrades owned by the account you are logged in to. Which site is the upgrade for?

  Once I know more, I’ll take a look for you.