Cancel my subscription

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  dthomastraining1 · Member · Nov 5, 2020 at 10:55 pm

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  I think I’m paying for premium content, and I’d like to cancel it if possible

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  staff-totoro · Staff · Nov 6, 2020 at 2:17 am

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  Hi there,

  I do not see any upgrades under your @dthomastraining1 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

  Thanks for the additional info!

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  dthomastraining1 · Member · Nov 6, 2020 at 2:30 am

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  It should be under the domain dthomastraining.online

  I could also be mixing it up with bluehost, but my site has kicked me out, so I’m having trouble making heads or tails of it

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  kokkieh · Staff · Nov 6, 2020 at 5:00 am

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  Hi there,

  dthomastraining.online is not registered or hosted with us on WordPress.com. You’re using the open source WordPress software, made on WordPress.org, for that site, and it’s hosted at Bluehost.com, so you’re paying Bluehost for that site, not us.

  Please contact Bluehost support directly for help with this. They can also help you regain access to your site’s dashboard if needed.

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  dthomastraining1 · Member · Nov 6, 2020 at 11:21 am

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  Awesome thanks!