Cancel my subscription

• 

  tomasmcreamer · Member · Oct 28, 2023 at 10:24 pm

  • Copy link
  • Add topic to favorites

  Hi,
  I no longer want to use your services, and I cannot find a way to cancel my subscription on your website. Please cancel it immediately.

  Kind regards,
  Thomas

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  tomasmcreamer · Member · Oct 28, 2023 at 10:25 pm

  • Copy link

  Hi,
  You charged me for a subscription, but when I checked the ‘Purchases’ section on my dashboard, I do not see any active subscriptions.

  Kind regards,
  Thomas

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

• 

  fstat · Staff · Oct 30, 2023 at 1:04 pm

  • Copy link

  Hi there,

  Let me help you sort this out.

  First, I want to make sure that those charges are associated with WordPress.com. To check that, please fill out the form below.

  https://wpchrg.wordpress.com/

  If the charges are indeed associated with our service, you probably have another account with us. To access that other account and cancel any upgrades, you can provide us with a transaction ID as proof of ownership. To retrieve that, please follow the instructions in the guide below.

  https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you have the transaction ID, you can send it to us using this form:

  https://wordpress.com/wp-login.php?action=recovery

  Please do not post any transaction details in this public forum. Use the form I linked above.

  After submitting the form, our team will review it and contact you with the next steps for recovering access to your account and canceling any upgrades.

  Let me know if you have any other questions, and I’ll be happy to help.