Cancel My Transaction

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  hamiltonscoop · Member · Sep 6, 2018 at 1:57 am

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  Hi, I did NOT authorize to charge my account, $499.99 dollars for that website. Is there a way to cancel that transaction that I did not charge or even authorize? Please, thank you.

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Sep 6, 2018 at 5:43 am

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  Hi there, that number doesn’t look like a familiar charge. Nonetheless, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  kokkieh · Staff · Sep 6, 2018 at 7:50 am

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  Hi there,

  The account you’re using to post here does not own any upgrades on WordPress.com, and we don’t even have credit card details on file for you, so there are no record of any charges on this account.

  Do you own any other WordPress.com sites or accounts? $499 is the cost for a two-year Business Plan upgrade on WordPress.com.

  If you don’t know of any other accounts for which this could have been, please search for the charge at https://wpchrg.wordpress.com/. You can also contact our billing support team directly from that page for more help with this – these forums are public, so please don’t post any payment information here.