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  xandra2014 · Member · Jun 6, 2017 at 4:20 pm

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  I receive every month a bill for a web page it does not exicts ably longer.

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  timethief · Member · Jun 6, 2017 at 4:53 pm

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  Hi there,

  Which upgrade, which site URL and which username account is this about, please?

  How many username accounts and sites do you have? Maybe you failed to cancel an upgrade and disable auto renew.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Jun 6, 2017 at 6:45 pm

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  Howdy –

  WordPress.com upgrades are billed annually, 1 time per year, and we do not use a monthly billing option. Can you tell me which site you’re being billed for? Perhaps I can help you track down more details.