Cancel package and refund please

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  annalieserittershaus · Member · Dec 13, 2011 at 4:43 pm

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  Hi there! I bought the $99 WP bundle value upgrade and I misunderstood what I was getting. I thought I was buying a WP “hosting” package, with webspace and an ftp. I was mistaken, and I’d like to cancel the package please.
  Blog url: http://annalieserittershaus.wordpress.com/

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  evarlese · Member · Dec 13, 2011 at 6:39 pm

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  We can cancel and refund your Value Bundle upgrade, but we won’t be able to provide a refund for the custom domain name that you purchased. Domain names can only be refunded up to 48 hours after they were bought — this is stated during the buying process.

  We can cancel the entire Value Bundle upgrade, including the domain name, and refund the difference. However, keep in mind that canceling a domain means you may not be able to get it back in the future. Is this okay?

  Otherwise, you are welcome to keep your domain with us and use it with a different hosting provider:
  http://en.support.wordpress.com/domain-mapping/domain-management/#update-nameservers

  After 60 days, you can transfer the domain to a different registrar:
  http://en.support.wordpress.com/domain-mapping/domain-management/#transfer-to-another-registrar

  Please let us know which you’d prefer.

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  annalieserittershaus · Member · Dec 30, 2011 at 5:39 pm

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  I apologize for the delay, the response email went to my junk mail. Thank you for the follow up. I’d like to cancel the value bundle and keep the domain name. Thanks again!

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  staff-blorbo · Staff · Dec 30, 2011 at 11:19 pm

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  I have canceled and refunded your Value Bundle minus the domain for $74.

  Please let us know if you need any further assistance!