cancel payment

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  cheapstone · Member · Jan 24, 2017 at 3:24 am

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  How do i cancel payment? Its not showing up under manage purchases.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 24, 2017 at 3:36 am

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  What is the charge? To which upgrades does it refer? And, to which site? What is the URL?

  That’s most likely because you are not logged in under the same username account that purchased the upgrade.

  We need details please.

  1. What is the underlying .wordpress.com URL?
  2. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  3. When was the upgrade purchased?
  4. When did the domain expiration https://en.support.wordpress.com/domains/domain-expiration/ take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Jan 24, 2017 at 4:25 am

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  Hi @cheapstone, the easiest way is to log out, then log in using the email address that received notification. Then (when you are logged into the right account) head to https://wordpress.com/purchases to manage upgrades.