Cancel payment

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  lhurst89 · Member · Nov 27, 2017 at 12:49 am

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  Hello I am trying to get a refund on a payment that was made from my account on the 11/11. Can you help me?

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  avydun · Staff · Nov 27, 2017 at 1:00 am

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  WordPress.com has a 48 hours refund window for domains and 30 days refund window for all other purchases. (https://en.support.wordpress.com/refunds/)

  Since you made the purchase on 11/11, you can use the Manage Purchases section https://wordpress.com/me/purchases to cancel your purchase and the refund will appear on your original payment source in 7-14 business days.

  I hope this helps. Feel free to get back if you have questions and I will be keen on helping you through it!

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  lhurst89 · Member · Nov 27, 2017 at 1:55 am

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  Hello! Thanks for your speedy response!! When I click that link it says that I don’t have any sites. How do I still r fund a payment?

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  avydun · Staff · Nov 27, 2017 at 3:30 am

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  Are you sure you are logged into the same WordPress.com account as the one you made your purchase with?

  Let me know and I can help you further. Thanks.

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  lhurst89 · Member · Nov 27, 2017 at 4:08 am

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  Yeah I’m pretty sure I am. I double checked it was this email address. I don’t know what else to do 😬

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  avydun · Staff · Nov 27, 2017 at 4:11 am

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  Thanks for clarifying!

  Given the gravity of the situation, here is what I am doing. I have added a tag “modlook” in this topic. One of the members from the WordPress.com staff/WordPress.com Happiness Engineers should be able to help you through this.

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  lhurst89 · Member · Nov 27, 2017 at 4:14 am

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  Thank you so much!

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  kokkieh · Staff · Nov 27, 2017 at 6:52 am

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  HI there,

  The account you’re using to post here is one week old and has never purchased any upgrades from WordPress.com, so there is nothing that I can refund.

  What is the address of the site for which you bought the upgrade? You need to be logged in as the exact username you used to buy the upgrade in order to request a refund.