Cancel payment of domain

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  rociocaceresc · Member · Jun 21, 2016 at 9:18 pm

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  I just recieved an email that my domain got paid automatically ando i didnt aprove it. I need to cancel that payment as soon as possible.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 22, 2016 at 5:37 pm

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  Hello there,
  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?

  The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  * You will have to replace “name_of_blog” with your actual blog’s name in that URL.

  If you are not logged in under the correct username then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword

  Read also: Account Recovery https://en.support.wordpress.com/account-recovery/

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Jun 23, 2016 at 12:37 am

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  The issue is that the WordPress.com user account that you are posting from is not the owner of any upgrades.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to cancel any upgrades or request a refund.