Cancel plan

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  ssinfinityevents · Member · Jan 7, 2019 at 4:49 pm

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  Right now in manage purchases it says I am on a free plan. This is because I was on a 30 day trial period. I no longer want to continue and I want to cancel this before the trial ends and I can no longer get a refund. I’ve been searching how to do it and everywhere says cancel from manage purchases BUT, I can not since it says I’m on a free plan. I want a customer support number to CALL. I want my refund.

  The blog I need help with is: (visible only to logged in users)

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  ratneshsonar · Member · Jan 7, 2019 at 5:52 pm

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  Hi @ssinfinityevents

  I have added “modlook” tag for staff assistance.

  Please keep patience while someone from support staff gets back to you.

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  staff-doublebassd · Staff · Jan 7, 2019 at 6:02 pm

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  Hi there,

  I do not see any trial or purchase of any kind under the account you are contacting us from. Do you happen to have another WordPress.com account that the purchase could be under?

  If so, please contact us from that account – post in this thread – and we’ll be able to assist with the refund. Thanks!