Cancel Plan

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  luluxcalhoun · Member · May 12, 2023 at 6:55 pm

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  Hello,

  I tried to cancel this plan the same day it was purchased. It kept getting stuck on the page where it asked why I was canceling. I refreshed and tried several times. I thought this plan was canceled. I just checked today and it is still showing as active. Please help cancel this purchase and refund my payment. I do not need a website at this time. Thank you

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  luluxcalhoun · Member · May 12, 2023 at 6:57 pm

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  I tried to cancel this plan the same day it was purchased. It kept getting stuck on the page where it asked why I was canceling. I refreshed and tried several times. I thought this plan was canceled. I just checked today and it is still showing as active. Please help cancel this purchase and refund my payment. I do not need a website at this time. Thank you

  WP.com: Yes
  Correct account: Yes

• 

  staff-totoro · Staff · May 14, 2023 at 5:37 pm

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  Hi there,

  I have cancelled the upgrade and issued a refund for your original purchase amount. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing

  You can expect to see the funds in your account, but it can take a billing cycle or two depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm.

  More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund

  Hope that helps. Please let us know if you have any more questions.