Cancel premium subsciption

• 

  houcklaw · Member · Mar 16, 2014 at 6:57 pm

  • Copy link
  • Add topic to favorites

  I want to cancel my premium subscription. How do I do that?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 16, 2014 at 7:03 pm

  • Copy link

  See this page on how to cancel a domain: http://en.support.wordpress.com/domains/cancel-domain/#cancel-domain

  Do you wish to keep the domain name and use it somewhere else?

  Also note: If you cancel a domain, it is held by the domain registrar and may be sold in auction or otherwise made unavailable to you.

  If you wish to use it with a different hosting platform, in most cases all you need to do is update the nameservers
  http://en.support.wordpress.com/domains/domain-management/
  http://en.support.wordpress.com/domains/domain-management/#update-nameservers

  You can also transfer the domain to a different registrar. There is no cost to do so but the new registrar will likely require you to renew it for at least one year with them.
  http://en.support.wordpress.com/domains/domain-management/#transfer-to-another-registrar

  For a few platforms they require a bit more assistance (A Records/CNAMEs), so if that’s the case in your situation you need to type modlook into the sidebar of this thread for Staff assistance.

• 

  houcklaw · Member · Mar 18, 2014 at 5:26 pm

  • Copy link

  I can cancel the domain, but I want to make sure that I am also cancelling the premium service, so that I am not automatically charged a renewal fee of $99.

• 

  timethief · Member · Mar 18, 2014 at 5:29 pm

  • Copy link

  That’s understood and Staff will assist as soon as they can.

  To disable autorenew, provided you are logged in under the same username account that purchased the upgrades go to > Store > My Upgrades and click the “disable auto-renew” link.

  Also provided you are logged in under the same username account that purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

• 

  kardotim · Member · Mar 25, 2014 at 12:57 pm

  • Copy link

  Your upgrade won’t be automatically renewed and will expire at 2014-06-09

  Do you want to let it expire? or do you want us to delete it now?

  You can decide to keep the domain and just cancel the premium upgrade, or cancel everything. Note that domain cancellation means giving up ownership. You won’t be able to register the domain again any time soon.

  Looking forward to your reply.