Cancel Premium Theme

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  chojrin22 · Member · Jan 25, 2017 at 10:03 pm

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  Need to cancel premium theme on my account so that I can delete blog. WordPress won’t allow me to do this. Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 25, 2017 at 10:04 pm

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  Make sure you are logged in under the correct username account that registered the site and pûrchased the premium theme please.

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Jan 26, 2017 at 12:22 pm

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  Hi there,

  I’ve removed the Premium Theme from your account. I also noticed that $26 of plan costs were still due to be refunded — so I’ve sorted that out for you. Refunds usually take about a week to process and show up on your statement.

  Come back to me if you have any problems!