Cancel Premium Upgrade

• 

  greencobourg · Member · Mar 28, 2015 at 8:48 pm

  • Copy link
  • Add topic to favorites

  I have a Premium Upgrade set to automatically renew in 2 days. How do I cancel this?

  The blog I need help with is: (visible only to logged in users)

• 

  staff-ozmodiar · Staff · Mar 29, 2015 at 5:13 am

  • Copy link

  I’m not seeing a trial associate with this WordPress.com user account. Did you cancel it or could you have a different user account?

• 

  greencobourg · Member · Mar 30, 2015 at 1:32 am

  • Copy link

  I have taken over for the previous admin. This is the only account I am aware of. Are you suggesting that we have not purchased an upgrade in the past? If so, why then is it showing up as an automatic renewal?

• 

  staff-ozmodiar · Staff · Mar 30, 2015 at 2:24 am

  • Copy link

  There are upgrades associated with the site, just not with your specific user account. And while upgrades are associated with a site, they are controlled by the user account that owns them.

  The owner of this upgrade is another administrator on your account. You will need to either have them log in and renew the upgrade or transfer it to your account.

• 

  greencobourg · Member · Mar 30, 2015 at 2:49 pm

  • Copy link

  Thanks, I will look into it.

• 

  siobhyb · Member · Mar 31, 2015 at 11:12 am

  • Copy link

  I’m glad to see that auto renew has now been disabled on WordPress.com Premium. Looks like you figured it out. :) If you have any other questions then please don’t hesitate to let us know.