Cancel Premium Upgrade

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  kirstywrightyoga · Member · May 3, 2015 at 2:08 am

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  I didnt want to upgrade my premium site so I removed my billing details but the funds were still taken out of my account today.

  How do I cancel my premium upgrade and receive a refund?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 3, 2015 at 7:58 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note these two locations please:

  Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/

  If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  lizthefair · Member · May 3, 2015 at 8:05 pm

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  I’ve cancelled your Premium upgrade and processed your refund. You should see the funds back in your account within a week.

  Let me know if you need anything else!

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  fleurandco · Member · May 3, 2015 at 11:59 pm

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  RE: Receipt number #12810634
  I was charged to my Paypal account for the blog theme $30 for the custom design MOKA which I wish to stop subscribing (theme + blog altogether). Please advise how I can get a refund. Thanks.

  Kok Shu Hui
  fleurandco.wordpress.com

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  lizthefair · Member · May 4, 2015 at 1:24 pm

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  fleurandco–the upgrades on your site were not purchased through the account you are contacting us from. Please contact support directly from the account that purchased the upgrades and we’ll be happy to help. Here’s a direct link to the support form

  Contact

  Type your question in the box and follow the steps from there to be connected with support.