Cancel purchases

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  yld4games · Member · Jan 19, 2016 at 2:25 pm

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  I’m trying to cancel my purchases, however when following your steps to get to manage purchases I just get a blank screen with flashing empty fields. At first I thought it was too new (tried yesterday only 1 day after initial purchase) but just tried again and still unable to do so. I’m requesting that you please cancel the plan and domain name purchase and process a refund. Thank you.

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  micawbr · Member · Jan 24, 2016 at 3:31 pm

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  If this hasn’t been resolved, add “modlook” to the tags section of this forum thread to let a staff member know you need assistance.

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  yld4games · Member · Jan 28, 2016 at 5:16 am

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  thank you for the tip, micawbr

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  supernovia · Staff · Jan 28, 2016 at 5:18 am

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  @yld4games I can see this was resolved via private support several days ago. If you need more help, please go ahead and reply to the private thread. Cheers!

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  yld4games · Member · Jan 28, 2016 at 2:35 pm

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  yes, I’ve located the correspondence. you apologies for the confusion. thank you for the help!

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  yld4games · Member · Jan 28, 2016 at 2:35 pm

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  *my apologies… not you… thank you!

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  supernovia · Staff · Jan 28, 2016 at 5:33 pm

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  No problem. Cheers :)