cancel purchases

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  steffi1212 · Member · Feb 26, 2019 at 1:23 am

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  I was charged for domin name. However, I didn’t place any order. And I can’t find any record in ‘Manage Purchases’. How can I cancel and get refund?

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  arvindsinghu · Member · Feb 26, 2019 at 8:45 am

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  Hi @steffi1212,

  Log in to your WordPress.com account and go to https://wordpress.com/me/purchases to cancel what you no longer want.

  You can also find refund policy here:

  Refund a Purchase

  
  if you still face any issue let us know :)

  I am adding a modlook tag for staff intervention.
  They are the one who can provide you with an exact solution.

  Thanks !!!

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  staff-doublebassd · Staff · Feb 26, 2019 at 6:01 pm

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  Hi there,

  I also do not see any history of a purchase under your account. it must be under a different WordPress.com account. If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

  Thanks,

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  steffi1212 · Member · Feb 27, 2019 at 2:36 am

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  Thanks so much. An engineer helped me with the issue.

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  supernovia · Staff · Feb 27, 2019 at 6:38 pm

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  Glad you were able to work this out. Cheers!