Cancel / Refund
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I upgraded my blog last night but found that there were still too many limitations. I am going to be using wordpress.org on another hosting provider and wish to cancel my upgrades but the form is not working. I’ve attempted multiple time to cancel refund yet no confirmation email has been received.
Blog url: http://deborahgilbert42.wordpress.com/The blog I need help with is: (visible only to logged in users)
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Provided your are logged in under the username account that purchased the upgrades, you ought to be able to cancel request a refund yourself directly from the Store -> My Upgrades section of your Dashboard
See instructions for getting a refund http://en.support.wordpress.com/upgrades/#refunds As you cannot do that I have flagged this thread for Staff assistance. -
Thanks, yes I’ve followed the instructions and even double checked that my email address is correct and that it didn’t go to spam. No luck thus far.
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Your bundle included a domain registration.
If you’d like, I can cancel and refund the rest of the bundle for $73.
As for the domain, if we cancel the domain, it can take up to several weeks, and we can’t guarantee that your domain will be available to you again once canceled.
If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it.
Instead, you can move the domain another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.
Of course, I can still cancel and refund the bundle with domain for the full $99 if you don’t mind losing astimeflies.com.
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staff-blorbo Yes I would like to cancel the bundle for the $73.
I will keep the domain and forward it as you suggest.
Thanks for your help
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I have canceled and refunded your bundle minus the domain as requested.
Please let us know if you need any further assistance!
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