Cancel & Refund

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  greenzonecap · Member · Sep 17, 2025 at 5:28 pm

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  I technically still have a paid plan – for 2 years, but because I cancelled the auto-renewal WP will not let me talk to anyone directly.
  I’ve moved to GoHighLevel. My wordpress.com business plan just renewed for $480 for 2 years on August 18th. I’d like a partial refund since I am no longer going to use WP.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  lucasbinati · Member · Sep 17, 2025 at 9:14 pm

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  Hi @greenzonecap,

  You can get more information about the Refunding here: https://wordpress.com/support/refunds/#how-to-get-a-refund

  Let us know if you need further help :)

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  josefhtest · Member · Sep 17, 2025 at 10:54 pm

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  Hi there,
  
  sorry to see that you have moved on.  I can confirm that gzcapitaladvisors.com appears to be hosted elsewhere and is no longer connected to our WordPress.com managed hosting
   
  As a result, We have cancelled the auto-renewal for the Business Plan on gzcapitaladvisors.com and issued a refund for $480.00. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing
   
  You can expect to see the funds in your account soon, but it can take a billing cycle or two depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm.
   
  More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund
   
  You can confirm here that all upgrades have been removed from your account, so there will be no renewals in the future:  https://wordpress.com/me/purchases/
   
  Sorry to see you go, but I wish you the best of luck!

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  nguyendoanphat · Member · Sep 22, 2025 at 1:51 am

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  I want to cancel my WordPress subscription. I used to own the domain on WordPress (phatforcongress.us or phatforcongress.com). Now I lost the credentials to login so I cannot login to cancel my subscription anymore. Can you help me? I think it’s going to renew soon.

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  adusman402 · Member · Sep 22, 2025 at 9:29 am

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  Hi @nguyendoanphat,

  I checked the sites you listed above, and none of them are hosted with WordPress.com. The domains and hosting for those two sites are registered and hosted with another provider, not WordPress.com. You can check the hosting information for the two sites here:

  https://wordpress.com/site-profiler/phatforcongress.com
  https://wordpress.com/site-profiler/phatforcongress.us

  To cancel the subscriptions on both sites, you’ll need to reach out to the hosting provider of those two sites. Since they are not hosted with us, we’re not able to assist you with canceling them.

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  nguyendoanphat · Member · Sep 22, 2025 at 4:30 pm

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  I believe the content is hosted on WordPress because I still get charged yearly by WordPress which I tried to cancel. The domains are registered elsewhere, however, I remember I just redirected the urls to WordPress where I hosted the content. Can you also check to see if (email visible only to moderators and staff) is used or maybe leasevacationhome.com I want to cancel before I get charged, otherwise I will contact my credit card provider to stop the subscription at their end, but I want to reach out to WordPress first. I still keep this record

  phatforcongrss.com

  15.197.172.60

  WordPress.com

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  staartmees · Member · Sep 22, 2025 at 4:58 pm

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  leasevacationhome.com isn’t running on the wordpress.com platform. – https://wordpress.com/site-profiler/leasevacationhome.com – nor is phatforcongress.com. – https://wordpress.com/site-profiler/phatforcongress.com

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  nguyendoanphat · Member · Sep 22, 2025 at 5:11 pm

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  I checked my credit card transaction and this is what I see. Can you check on your side if it is possible for you to cancel my subscription for me?

  Description

  WORDPRESS 9C6BZFVJTN

  Also known as

  WORDPRESS 9C6BZFVJTN

  Merchant type

  Computer software stores

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  sajjadisbrilliant · Member · Sep 24, 2025 at 2:20 pm

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  Hey, thanks for sharing these details.

  I was able to trace your subscription and have sent you a follow-up email. Please continue the conversation there for more secure communication.

  Thanks!

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  nguyendoanphat · Member · Sep 24, 2025 at 2:23 pm

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  I don’t have access to that email anymore, can you just please cancel my subscription please.

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  sajjadisbrilliant · Member · Sep 24, 2025 at 3:31 pm

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  Hey,
  
  I’ve sent an email to the same address you’re using to contact us here on the forum. Please check that one.

  Thanks!

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  nguyendoanphat · Member · Sep 24, 2025 at 4:17 pm

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  I do not see any of your messages at (email visible only to moderators and staff). Please cancel my subscription, that’s all I asked for.

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  nicolynhramos · Staff · Sep 25, 2025 at 7:36 pm

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  Thanks for sending the other email address! I’ve emailed you there with an update, and I’ve disabled the renewal for the plan you mentioned for now.

  For privacy purposes, we’ll need to continue working together via email, so feel free to reply to the message we sent there, and we’re happy to help!