Cancel & Refund
-
I technically still have a paid plan – for 2 years, but because I cancelled the auto-renewal WP will not let me talk to anyone directly.
I’ve moved to GoHighLevel. My wordpress.com business plan just renewed for $480 for 2 years on August 18th. I’d like a partial refund since I am no longer going to use WP.WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
-
Hi @greenzonecap,
You can get more information about the Refunding here: https://wordpress.com/support/refunds/#how-to-get-a-refund
Let us know if you need further help :)
-
Hi there,
sorry to see that you have moved on. I can confirm that gzcapitaladvisors.com appears to be hosted elsewhere and is no longer connected to our WordPress.com managed hosting
As a result, We have cancelled the auto-renewal for the Business Plan on gzcapitaladvisors.com and issued a refund for $480.00. You can see a receipt confirming this refund here: https://wordpress.com/me/billing
You can expect to see the funds in your account soon, but it can take a billing cycle or two depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm.
More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund
You can confirm here that all upgrades have been removed from your account, so there will be no renewals in the future: https://wordpress.com/me/purchases/
Sorry to see you go, but I wish you the best of luck! -
I want to cancel my WordPress subscription. I used to own the domain on WordPress (phatforcongress.us or phatforcongress.com). Now I lost the credentials to login so I cannot login to cancel my subscription anymore. Can you help me? I think it’s going to renew soon.
-
Hi @nguyendoanphat,
I checked the sites you listed above, and none of them are hosted with WordPress.com. The domains and hosting for those two sites are registered and hosted with another provider, not WordPress.com. You can check the hosting information for the two sites here:
https://wordpress.com/site-profiler/phatforcongress.com
https://wordpress.com/site-profiler/phatforcongress.usTo cancel the subscriptions on both sites, you’ll need to reach out to the hosting provider of those two sites. Since they are not hosted with us, we’re not able to assist you with canceling them.
-
I believe the content is hosted on WordPress because I still get charged yearly by WordPress which I tried to cancel. The domains are registered elsewhere, however, I remember I just redirected the urls to WordPress where I hosted the content. Can you also check to see if (email visible only to moderators and staff) is used or maybe leasevacationhome.com I want to cancel before I get charged, otherwise I will contact my credit card provider to stop the subscription at their end, but I want to reach out to WordPress first. I still keep this record
15.197.172.60
WordPress.com
-
leasevacationhome.com isn’t running on the wordpress.com platform. – https://wordpress.com/site-profiler/leasevacationhome.com – nor is phatforcongress.com. – https://wordpress.com/site-profiler/phatforcongress.com
-
I checked my credit card transaction and this is what I see. Can you check on your side if it is possible for you to cancel my subscription for me?
Description
WORDPRESS 9C6BZFVJTN
Also known as
WORDPRESS 9C6BZFVJTN
Merchant type
Computer software stores
-
Hey, thanks for sharing these details.
I was able to trace your subscription and have sent you a follow-up email. Please continue the conversation there for more secure communication.
Thanks!
-
I don’t have access to that email anymore, can you just please cancel my subscription please.
-
Hey,
I’ve sent an email to the same address you’re using to contact us here on the forum. Please check that one.Thanks!
-
I do not see any of your messages at (email visible only to moderators and staff). Please cancel my subscription, that’s all I asked for.
-
Thanks for sending the other email address! I’ve emailed you there with an update, and I’ve disabled the renewal for the plan you mentioned for now.
For privacy purposes, we’ll need to continue working together via email, so feel free to reply to the message we sent there, and we’re happy to help!
- The topic ‘Cancel & Refund’ is closed to new replies.