Cancel / refund domain registration

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  anelpatricia · Member · Jan 3, 2011 at 4:08 am

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  Hello,

  I have registered a new domain and blog at WordPress, but now I want to host it somewhere else and I would like to request a refund. I have placed the order on WordPress on Jan/1 12:36 GMT, and right now is Jan/3 04:05 GMT, and therefore I am still within the 48-hour period.

  The support site says “Support is closed for the holidays, and will re-open on Monday January 3rd at 10AM GMT.”

  How can I contact support regarding this issue?

  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  airodyssey · Member · Jan 3, 2011 at 4:41 am

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  Hi. I tagged this thread for staff attention, but if you contact them on January 3rd at 10 AM GMT, you will still be within the 48-hour timeframe, no?

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  auxclass · Member · Jan 3, 2011 at 4:55 am

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  You would be better off to just change the name-servers to point to your new host – you are inside the 60 day ICAN transfer a domain window and just refunding and canceling I don’t think puts the name back into the pool for a while – and you also run the risk of someone else getting the name while you wait to re-register the name after it comes into the pool – WordPress.com is a low cost registrar and after the 60 day period you can transfer the name anywhere you want – this way you can have your site up and running in a day or two.

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  airodyssey · Member · Jan 3, 2011 at 4:57 am

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  @auxclass: Good call. I had read too quickly, I guess. Removing the modlook then (but the OP is free to add it back).

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  auxclass · Member · Jan 3, 2011 at 5:06 am

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  I will add it back as the OP should at least have one email with the Staff so the OP does not feel like they are hung out with no service –

  Staff – would you please refer the OP to the above information before canceling things as there is a downside as they want to start their site soon

  thanks

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  naokomc · Member · Jan 3, 2011 at 8:01 am

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  @airodyssey @auxclass
  Thanks for your help in providing information and tagging this topic. Please feel free to tag any time-sensitive issues, such as domain registration cancellation, that we need to take a look.

  @anel75
  Could you take a look at my comment that I posted here, in response to a similar situation?
  https://en.forums.wordpress.com/topic/refund-for-registration?replies=5#post-541731

  I will be sending you a support email as well, please let us know how you want to resolve this. Thanks!

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  anelpatricia · Member · Jan 3, 2011 at 8:34 am

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  Thank you everyone for your help. @naokomc, I will communicate with you by email.