Cancel Renewal

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  swiftdevstudio · Member · May 3, 2016 at 5:04 pm

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  I received an email saying I would be charged renewal on May 8, 2015. I do not even have a wordpress site anymore, so I need to ensure there is no subscription before I am charged again.

  Thanks,

  Jonathan

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  staff-doublebassd · Staff · May 4, 2016 at 8:39 pm

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  Hi there,

  Do you know what the renewal is for? A domain subscription? There is currently no upgrade under the account that you are contacting us from. Do you happen to have another account? It must be under a different one.

  If you happen to remember the details of the upgrade (domain, what WordPress.com it is connected to, etc.), it will help me find it and cancel it for you.

  Let me know if you have any questions. Thanks!

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  swiftdevstudio · Member · May 7, 2016 at 9:46 pm

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  Hi there, sorry for the delayed response. We canceled our plan (I thought) a while ago and transferred hosting to DreamHost. We also transferred registration of the domain kvilleentertainment.com to DreamHost.

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  staff-doublebassd · Staff · May 8, 2016 at 12:52 am

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  Hi there,

  I see that you have a premium upgrade under the account along with an unnecessary mapping subscription. I can cancel those upgrades for you, but first, I’ll need you to confirm ownership of that account by logging in and posting in this thread.

  Let me know if you have any questions. Thanks!

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  swiftdevstudio · Member · May 8, 2016 at 1:05 am

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  Hi again,

  That would be great if you could cancel all subscriptions / services thanks!

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  staff-doublebassd · Staff · May 8, 2016 at 1:11 am

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  Hey there,

  Again, I need to confirm ownership first in order to do that. You’ll need to log into the account that owns the kvilleentertainment.com upgrade. Thanks!

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  swiftdevstudio · Member · May 8, 2016 at 1:17 am

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  Hi there,

  I just logged into WordPress on my phone for this account (swiftdevstudio), is that what was needed? We changed emails to the current one back when we did the transfer last fall.

  Thanks

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  staff-doublebassd · Staff · May 8, 2016 at 1:36 am

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  Hi there,

  No, the upgrade is associated with a different account than swiftdevstudio and e-mail than the one that you are contacting us from.

  I would be more than happy to assist you in regaining access to your account. If you could please fill out our account recovery form, we’ll definitely get in touch with you as soon as possible.

  Please visit our support page for more information on recovering your account.

  Thanks!

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  swiftdevstudio · Member · May 8, 2016 at 1:46 am

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  Oh OK,

  The old email was (email visible only to moderators and staff) – I do not have the credentials at the moment and am waiting on my boss for them. Is there any way we can delay the charge while I get this from my boss?

  Thanks

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  staff-doublebassd · Staff · May 8, 2016 at 2:00 am

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  Hi there,

  Yes, I disabled auto-renew for now. So, the upgrades are still under the account, but you will not be charged for a renewal.

  Thanks!