Cancel renewal and get a refund
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Hi. This site is no longer needed and the administrator has left. I set up the site with the company procurement card and an automatic renewal payment has come out but it is no longer required and would like to cancel and get a refund please. The only issue is I don’t have access to the email address so not sure how someone can get in contact we me on how to do this. Thank you
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What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
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Hello Lisa,
Ok, are you able to log into WordPress.com?
If yes, please see this guide here with regards to deleting the site: https://wordpress.com/support/delete-site/
I hope this helps!
Let us know if we can be of any further assistance.
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Hi. Thanks for your help. Will we get a refund as my query was the amount was taken out automatically but as the administrator has left I wasn’t aware this would happen. Many thanks, Lisa
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I looked at the account in question, and it seems that there’s a chargeback on that purchase. As long as it’s active, we’re not able to issue a refund.
If you can still cancel it, I’d advise you to do that and then reach out from the account that owns the site in question so we can process the refund from our end.
Note that the account you’re using to post here is not the subscription owner so, you may first need to get access to the account. To get help with that, please send the transaction ID to
passwordhelp@wordpress.com. Our Account Recovery team will get back to you from there.
Do not post the transaction ID here, as these are public forums.
I hope that helps.
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