Cancel Service

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  helgin12 · Member · Mar 15, 2017 at 3:24 pm

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  I am trying to cancel our service, we have not used it since last May. I cannot see where to go.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Mar 15, 2017 at 4:47 pm

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  Hi –

  If you want to deactivate your account please follow these instructions: https://en.support.wordpress.com/deleting-accounts/

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  helgin12 · Member · Mar 15, 2017 at 5:47 pm

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  I believe I am having difficulty because I am not the ‘plan owner’. We want to close out the account and reverse the annual payment.

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  staff-zinnia · Staff · Mar 16, 2017 at 2:58 pm

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  In order to cancel an upgrade you need to be signed in to the account that owns the upgrade. There’s no way to work around this.

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  helgin12 · Member · Mar 16, 2017 at 3:05 pm

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  The person who set up the account and ‘owns’ the upgrade is no longer with the company. How can we stop the annual fee?

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  staff-zinnia · Staff · Mar 16, 2017 at 3:21 pm

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  What is the site address?

  I can send a note to the email address on the correct account explaining the situation.

  You should try to get in touch with the owner as well, they can transfer the upgrade or cancel it.