Cancel service

• 

  mktg306group1 · Member · May 26, 2021 at 11:36 pm

  • Copy link
  • Add topic to favorites

  I had purchased a website last year but am no longer using it. I was just charged for another year subscription but I want to cancel.
  The email address I used to sign up is also no longer active.

• 

  supernovia · Staff · May 27, 2021 at 12:13 am

  • Copy link

  Hey there, I don’t see a charge on this account. Can you can use the secure form at https://wpchrg.com to look up the payment?

  Once you’ve located the charge, you should be able to contact billing directly so they can help with a refund. If not, please update us here and let us know the name of the site associated with the charge. You may also try using the transaction ID for account recovery (just don’t post the ID here) :

  https://wordpress.com/support/account-recovery/#account-recovery-form