Cancel service and refund

  • Unknown's avatar
    lucyliu76 · Member ·

    Hi, I purchases the WordPress.com Premium plan for 1 year on 11/15/18.

    here is my account: lucyliu76 ((email visible only to moderators and staff)).

    I cancelled it on 12/17 since it’s hard for me to setup the website I wanted.

    Since I only used the service for 1 month, I think I should get the refund for the left 11 months, right?

    Thanks,
    –Lucy

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    themagicrobot · Member ·

    According to this support doc https://en.support.wordpress.com/refunds/ you can request a refund within 30 days of purchase. You’ve exceeded that, but I see a tag has already been added to ask a member of staff to reply to you.

  • kokkieh · Staff ·

    Hi there,

    I was still able to issue a late refund for this upgrade as you only missed the refund cut-off by a couple days, but what @themagicrobot said above is correct – we have a 30-day refund period, and we do not offer pro-rated refunds if you cancel a plan after that time.

    You should receive the full refund in about 10 business days, depending on your bank’s processing times.

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